Privacy Policy

1. Information We Collect

2. How We Use Your Information

• Process and fulfill your rental requests, including delivery scheduling and service coordination.
• Process payments and manage your billing account through Stripe.
• Communicate with you about your rental, including delivery updates, service appointments, billing, and account notifications.
• Send you text messages and calls related to scheduling, service, billing, and account coordination (with your consent).
• Respond to your inquiries and provide customer support.
• Improve our website and services.
• Comply with legal obligations and protect our rights.

3. Payment Processing

• All payments are processed securely through Stripe, a PCI-DSS compliant payment processor.
• When you provide payment information, it is transmitted directly to Stripe using encryption. We do not store your full credit card number, CVV, or bank account details on our servers.
• Stripe's privacy policy governs the handling of your payment data. You can review it at stripe.com/privacy.
• We retain only the information necessary to manage your recurring billing (such as the last four digits of your card and billing status).

4. Text Messages & Communications

• With your consent, we may send text messages and make calls related to delivery scheduling, service and repair appointments, billing and payment reminders, and termination or removal coordination.
• Message and data rates may apply. You may opt out of text messages at any time by replying STOP.
• Opting out of texts may affect our ability to coordinate service and delivery by text, but you can still reach us by phone or email.

5. Information Sharing

• We do not sell, rent, or trade your personal information to third parties for marketing purposes.
• We may share your information with Stripe for payment processing, service providers who assist with website hosting and maintenance, and as required by law or to protect our legal rights.
• Any third-party service providers we use are obligated to protect your information and may only use it for the purposes we specify.

6. Data Security

• We implement reasonable administrative, technical, and physical security measures to protect your personal information.
• Our website uses HTTPS encryption to protect data transmitted between your browser and our servers.
• Payment information is handled by Stripe's secure, PCI-compliant infrastructure.
• While we take reasonable precautions, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

• We retain your personal information for as long as your rental agreement is active and for a reasonable period afterward for record-keeping, legal compliance, and dispute resolution purposes.
• Payment records are retained as required by applicable tax and financial regulations.
• You may request deletion of your personal information by contacting us. We will comply with your request unless we are required to retain certain information by law.

8. Your Rights

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of inaccurate personal information.
• You have the right to request deletion of your personal information, subject to legal obligations.
• You have the right to opt out of text message communications at any time.
• To exercise any of these rights, please contact us using the information below.

9. Cookies & Analytics

• Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic.
• You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

10. Children's Privacy

• Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Our rental agreements require customers to be at least 18 years old.

11. Changes to This Policy

• We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
• We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.